Pitching - User emails getting disconnected and receiving a timeout error when trying to reconnect

This issue is now resolved. Our team and Customer Support are actively working on mitigating any impacted pitches.

Nylas is beginning to see improvements on their end and believe the API is recovering. We have not seen any new errors in roughly 30 minutes.

Nylas has implemented new infrastructure changes to help mitigate this issue and they seem to be working. They'll slowly start to push the fix to a larger audience shortly. We'll know more if the fix is working once it's released to a broader group of users. Our team will continue to monitor these changes even if it's during non-business hours and share updates accordingly.

We are starting to see less errors on our end, but Nylas has not formally published an update yet. We're hoping their next update is related to a mitigation.

Nylas is still working on this incident and does not have an ETA. Our team is partnering with customer support to mitigate the impacted scheduled pitches. We appreciate you all hanging in there with us. Stand by for more updates.

We're communicating directly with Nylas on this issue, but unfortunately do not have an ETA on a fix. We absolutely hear the urgency and this is top priority for our team to ensure it gets resolved ASAP. The Prod Ops team is starting to plan next steps to ensure all impacted pitches are accounted for once this incident is resolved. Thanks for your patience.

Nylas is actively working on this issue. Will share another update when we receive it.

We're seeing continued errors when interacting with the final stage of Pitch sending, after previously seeing a possible resolution. We're continuing to monitor this.

Nylas has implemented a fix and users should no longer get disconnected. We will continue to monitor this on our end.

Nylas has implemented a fix and users should no longer get disconnected. We will continue to monitor this on our end.

Nylas has implemented a fix and are monitoring their API.

Nylas is still investigating this issue. They do not have an estimated fix time as of right now.

Nylas team is actively working on this issue as their API service currently unreachable.

Nylas has an active incident which is impacting our Pitching service. Our team is closely monitoring this issue and we are connecting with Nylas support to get an ETA on a fix now. Stand by for further updates.