Coverage Report Exports Are Not Working

Uptime Impact: 27 minutes and 54 seconds
Resolved
Resolved

Unfortunately, we are unable to resend historical exports via the code. That said, we have a list of impacted exports and will partner with the Customer Support team on sharing communication with the impacted users. This issue is now resolved.

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Recovering

We've fixed the root cause and are still working on sending historical exports. Newly generated exports will work as expected.

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Identified

We've identified the root cause and working on re-sending exports from the last 2 hours. New exports are now working as expected.

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Investigating

We have received reports regarding PDF and Excel Coverage Report Exports not succeeding. This will prevent users from exporting coverage reports from the site.The issue has been escalated to the team as urgent and we will continue to share updates as we receive them.

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Began at:

Affected components
  • Muck Rack Features
    • Coverage Reports